Mike Miller
About Mike Miller
Mike Miller is an Enterprise Customer Success Manager at Aurora Solar with extensive experience in customer success and account management roles across various industries.
Current Role at Aurora Solar
Mike Miller currently holds the title of Enterprise Customer Success Manager at Aurora Solar. In this role, he focuses on enhancing customer satisfaction and maintaining strong relationships with enterprise clients. His responsibilities likely include overseeing customer onboarding processes, providing ongoing support to ensure product adoption, and working closely with other departments to address customer needs efficiently.
Previous Experience at Zipwhip
Before joining Aurora Solar, Mike Miller worked at Zipwhip in Seattle, Washington. He served as Senior Customer Success Manager from 2020 to 2022 and as Customer Success Manager from 2018 to 2020. During his time at Zipwhip, he was responsible for managing customer relationships, ensuring successful product implementation, and supporting client needs to drive user satisfaction and retention.
Background in Account Management
Mike Miller has a diverse background in account management across various industries including non-profit, retail, and SaaS. He has held roles such as Account Manager at both DocuSign (2016-2017) and Zillow (2015-2016), and Billing Analyst - Team Lead at Zillow from 2014 to 2015. His extensive experience in these roles showcases his ability to manage client accounts, provide exceptional service, and develop strong professional relationships.
Early Career and Internships
In the earlier stages of his career, Mike Miller worked as a Service Sales Representative at Kraft Foods for seven years from 2005 to 2012 in the Greater Seattle Area. He also completed a Fund Development Internship at Big Brothers Big Sisters for three months in 2009 in the Bellingham, Washington Area. These roles likely contributed to his foundational skills in sales, customer service, and relationship development.
Education at Western Washington University
Mike Miller achieved a Bachelor of Arts degree in Economics and Political Science from Western Washington University, where he studied from 2005 to 2009. This academic background provided him with an understanding of economic principles and political frameworks, which likely informs his strategic approach to customer success and account management.