Shannon Cunnane
About Shannon Cunnane
Shannon Cunnane is a Customer Success Manager at Aurora Solar, specializing in HelioScope, with extensive experience in customer success and utility management roles.
Title
Shannon Cunnane is currently serving as a Customer Success Manager, HelioScope at Aurora Solar. She is responsible for ensuring client satisfaction and fostering long-term relationships from her remote position.
Work Experience at AppFolio, Inc.
Shannon worked at AppFolio, Inc. in various roles focusing on Utility Management. She was an Associate Manager, Customer Success - Utility Management from 2021 to 2022. Prior to that, she was a Senior Customer Success Manager - Utility Management for 6 months and a Customer Success Manager - Utility Management from 2019 to 2021. Her total tenure at AppFolio, Inc. spanned 3.5 years.
Previous Roles
Before joining Aurora Solar, Shannon gained substantive experience as a Customer Success Manager at WegoWise by AppFolio from 2018 to 2019 in Greater Boston Area. Prior to this, she worked at VEIC as a Customer Support Specialist in Burlington, Vermont Area from 2016 to 2018. Earlier in her career, she served as an Education and Corporate Sustainability Intern at Earthwatch Institute in Greater Boston Area and as a Legal Assistant at the Law Offices of Karen Jennings-Fynn in Sherborn, MA.
Education and Background
Shannon studied at Saint Michael's College, earning a Bachelor of Arts (B.A.) in Environmental Studies with a minor in Spanish from 2012 to 2016. She also studied Spanish Language and Literature at Universidad Nebrija for 11 months in 2014. Her early education includes four years at Montrose School from 2008 to 2012.