Samuel Jenkins
About Samuel Jenkins
Samuel Jenkins is a Service Centre Team Leader currently working at the Australian Communications and Media Authority in Melbourne, Australia.
Current Role at Australian Communications and Media Authority
Samuel Jenkins serves as an Authority Officer at the Australian Communications and Media Authority (ACMA) in Melbourne, Australia. He has held this position since 2018. In this role, he is responsible for overseeing various regulatory functions and ensuring compliance with communications and media laws.
Previous Experience at Australian Government Department of Human Services
Samuel Jenkins worked at the Australian Government Department of Human Services in multiple capacities. He served as a Service Centre Team Leader from 2017 to 2018 in Prahran, Victoria, and again from 2016 to 2017 in Brunswick, Victoria. His responsibilities included managing service delivery and leading customer service teams to enhance operational efficiency.
Experience at Australian Taxation Office
Prior to his roles at the Department of Human Services, Samuel Jenkins worked at the Australian Taxation Office. He was a Customer Service Representative from 2013 to 2015 in Moonee Ponds, Victoria, and served as a Debt Officer from 2009 to 2011. His work involved assisting clients with taxation inquiries and managing debt recovery processes.
Education and Qualifications
Samuel Jenkins has pursued education in customer service management. He achieved a Certificate 3 in Customer Contact through the Australian Taxation Office. Additionally, he studied at Parade College from 2002 to 2008, which provided him with foundational education prior to his career in customer service.