Ben Roess
About Ben Roess
Ben Roess is a Customer Marketing Manager at Authenticx, where he focuses on integrating communication data and analyzing customer interactions. He has held various marketing roles, including positions at The Chronicle of Higher Education and Angie's List, and has advanced degrees in History and Social Sciences.
Current Role at Authenticx
Ben Roess serves as the Customer Marketing Manager at Authenticx, a position he has held since 2023. In this role, he focuses on integrating various forms of communication data, including calls, texts, chats, and emails, into a unified platform for analysis. His work aims to uncover hidden insights from customer interactions in contact centers, helping to identify threats and opportunities within the customer experience.
Previous Experience at The Chronicle of Higher Education
Ben Roess worked at The Chronicle of Higher Education in two capacities. He served as a Senior Marketing Specialist from 2019 to 2020 for one year in the Washington D.C. Metro Area. Prior to that, he was a Marketing Specialist from 2018 to 2019 for eleven months in the same location. His roles involved developing marketing strategies and initiatives to enhance the organization's outreach and engagement.
Career at Angie's List and Orr Fellowship
Roess began his career as a Marketing - Offline Media Specialist at Angie's List, where he worked as an Orr Fellow from 2014 to 2016 for two years in the Indianapolis, Indiana Area. During this time, he gained valuable experience in offline media marketing. His involvement with the Orr Fellowship provided him with additional professional development opportunities and exposure to various marketing strategies.
Educational Background
Ben Roess studied at DePauw University, where he earned a Bachelor of Arts (BA) in History from 2010 to 2014. He later attended the University of Chicago, completing a Master of Arts (MA) in Social Sciences from 2016 to 2017. His academic background has equipped him with analytical skills and a strong foundation in social sciences, which he applies in his marketing roles.
Experience in Visitor Experience Management
In 2018, Ben Roess worked as a Supervisor of Visitor Experience at the Smithsonian Institution's National Air and Space Museum for four months. This role involved overseeing visitor interactions and enhancing the overall experience for guests, contributing to his understanding of customer engagement in diverse settings.