Brittain Valdez
About Brittain Valdez
Brittain Valdez is an experienced Underwriting Specialist at Auto-Owners Insurance and a Manager of Client Relations at Sterling Planet. With a background in customer success and sales operations, Valdez has implemented innovative strategies that significantly improved customer retention and sales performance.
Work at Auto-Owners Insurance
Brittain Valdez has served as an Underwriting Specialist at Auto-Owners Insurance since 2006. Over the course of 18 years, Valdez has contributed to the underwriting process, ensuring that policies are accurately assessed and priced. This role requires a deep understanding of risk assessment and policy development, which Valdez has demonstrated through consistent performance.
Work at Sterling Planet
Valdez has held multiple positions at Sterling Planet, starting as Account and Contracts Manager from 2009 to 2014, before advancing to Manager of Client Relations in 2014. In this role, Valdez has been instrumental in enhancing sales operations by instituting efficient reporting processes and creating Salesforce reporting tools. Valdez's efforts contributed to 65% of new sales through successful proposal wins.
Work at Abercrombie & Fitch
Since 2005, Brittain Valdez has worked as an Assistant Manager at Abercrombie & Fitch. In this position, Valdez has focused on customer retention strategies, successfully augmenting the retention of over 11,000 residential utility program customers. Valdez developed a strategic customer success approach known as 'Land & Expand,' aimed at increasing both sales and customer retention.
Education and Expertise
Brittain Valdez studied at The University of Georgia, earning a Bachelor's Degree in Fashion Merchandising from 2000 to 2004. Additionally, Valdez pursued studies in Personal Fitness Training at the International Sports Sciences Association, achieving certification from 2004 to 2014. This educational background provides a foundation for Valdez's diverse professional roles.
Achievements in Customer Success
Valdez led the development of a Net Promoter Score (NPS) survey portal, which significantly increased the NPS from 55 to 80. This achievement reflects Valdez's commitment to improving customer satisfaction and engagement through strategic initiatives.