Courtney Phillips
About Courtney Phillips
Courtney Phillips is a Business Analyst currently employed at Auto-Owners Insurance in Lansing, Michigan, where she has worked since 2017. She previously held positions at Keyser Insurance Group and Fifth Third Bank, and earned a Bachelor of Science degree from Western Michigan University.
Current Role at Auto-Owners Insurance
Courtney Phillips has been employed as a Business Analyst at Auto-Owners Insurance since 2017. In this role, she is responsible for analyzing business processes and providing insights to improve operational efficiency. Her work contributes to the overall effectiveness of the organization, which is headquartered in Lansing, Michigan. With over seven years of experience in this position, she has developed a strong understanding of the insurance industry and its operational needs.
Previous Experience at Keyser Insurance Group
Courtney Phillips worked at Keyser Insurance Group in various capacities. She served as an Account Manager from 2013 to 2016, where she managed client accounts and ensured customer satisfaction. Following this role, she was a Private Client Group Account Executive for a brief period in 2016, lasting nine months. Both positions were based in Kalamazoo, Michigan, and provided her with valuable experience in client relations and account management within the insurance sector.
Early Career at Fifth Third Bank
Courtney began her career as a Customer Service Professional at Fifth Third Bank from 2012 to 2013. This role, based in Cincinnati, Ohio, involved assisting customers with their banking needs and providing support for various financial products. This position helped her develop foundational skills in customer service and communication, which have been beneficial in her subsequent roles in the insurance industry.
Education and Academic Background
Courtney Phillips attended Western Michigan University, where she studied General Studies and Education. She earned a Bachelor of Science degree between 2010 and 2012. This educational background provided her with a broad knowledge base and critical thinking skills, which have been applicable in her professional roles in business analysis and client management.