Elwynn Martin
About Elwynn Martin
Elwynn Martin is a systems administrator specializing in ETL development and integrations, with over 12 years of experience at Auto-Owners Insurance. He has a background in computer information systems and has contributed to various process improvements and integrations within the company.
Work at Auto-Owners Insurance
Elwynn Martin has been employed at Auto-Owners Insurance since 2012, currently holding the position of Systems Administration, ETL Development, and Integrations. His tenure at the company includes previous roles as a PC Analyst and Senior Support Technician. During his time as a PC Analyst from 2011 to 2012, he contributed to various projects aimed at improving operational efficiency. As a Senior Support Technician from 2010 to 2011, he provided technical support and solutions to enhance user experience.
Education and Expertise
Elwynn Martin studied at Ferris State University, where he earned a Bachelor of Science degree in Computer Information Systems from 2006 to 2010. He also attended Southwestern Michigan College, achieving multiple qualifications, including an Associate of Arts (A.A.) in General Studies, an Associate in Applied Science in Business, and a Specialty Certificate in Small Business Management/Entrepreneurship, all completed between 2006 and 2010. His educational background provides a strong foundation for his expertise in systems administration and ETL development.
Technical Contributions and Innovations
Elwynn Martin has made significant contributions to Auto-Owners Insurance through various technical initiatives. He initiated the conversion of reporting from Crystal Reports to SQL using SSRS, enhancing reporting capabilities. He developed a solution using BigFix to automate the cleanup of temporary files and run Windows Disk Cleaner on PCs with low disk space. Additionally, he integrated Service Desk with BigFix and SAP, streamlining data synchronization processes and significantly reducing processing times.
Process Improvements and Efficiency Gains
Throughout his career at Auto-Owners Insurance, Elwynn Martin has focused on improving processes and increasing efficiency. He rewrote the primary process in IT PAM that creates tickets in Service Desk, reducing the code base by half and decreasing run time to less than 25% of the original. He also created an executable program for call center customers, replacing a Java file that required retesting with each upgrade, thereby enhancing operational efficiency.
Development of User Enhancements
Elwynn Martin has developed numerous enhancements to improve user experience within the Service Desk environment. His work includes creating JavaScript enhancements within Catalog forms to facilitate easier data transfer. He also customized the Catalog UI during suite upgrades by modifying OTB XSLT/XML files and CSS sheets, ensuring a more user-friendly interface.