Emily Kiwala
About Emily Kiwala
Emily Kiwala is a Quality Analyst at Auto-Owners Insurance in Lansing, Michigan, where she has worked since 2017. She holds a Master of Science in Information Security and Intelligence and mentors new associates in her field.
Work at Auto-Owners Insurance
Emily Kiwala has served as a Quality Analyst at Auto-Owners Insurance since 2017. In this role, she is responsible for reporting and documenting test findings using Confluence and Jira. She utilizes automation tools and software to enhance testing efficiency. Additionally, she plays a key role in mentoring new associates in the Quality Analyst position, contributing to the development of the team and ensuring high standards in quality assurance.
Education and Expertise
Emily Kiwala holds a Master of Science in Information Security and Intelligence from Ferris State University, where she studied from 2016 to 2018. She also earned a Certificate in Advanced Studies in Business Intelligence from the same institution during the same period. Prior to that, she completed a Bachelor of Science in Criminal Justice at Western Michigan University from 2011 to 2014. Her educational background equips her with a strong foundation in both technical and analytical skills relevant to her current role.
Background
Before joining Auto-Owners Insurance, Emily worked as a Customer Service Account Supervisor at Multi Packaging Solutions (MPS) from 2015 to 2017. This experience provided her with valuable insights into customer relations and account management. Her transition to the Quality Analyst role reflects her commitment to quality assurance and her ability to adapt her skills to different aspects of the insurance industry.
Achievements
Emily Kiwala has made significant contributions in her role as a Quality Analyst at Auto-Owners Insurance. She is recognized for her ability to mentor new associates, helping them acclimate to their roles and understand quality assurance processes. Her use of automation tools and software to improve testing efficiency demonstrates her proactive approach to enhancing operational effectiveness within her team.