Lacey E. Payne, MBA, Cpcu, Scla, AI C M, AI Da, AI Ns
About Lacey E. Payne, MBA, Cpcu, Scla, AI C M, AI Da, AI Ns
Lacey E. Payne is a Claims Quality Assessment Coordinator at Auto-Owners Insurance in Lansing, Michigan, where she has worked since 2020. She holds an MBA and multiple professional designations, and has extensive experience in claims management and training within the insurance industry.
Work at Auto-Owners Insurance
Lacey E. Payne has been employed at Auto-Owners Insurance since 2012, holding various positions over the years. Currently, she serves as the Claims Quality Assessment Coordinator, a role she has held since 2020 in Lansing, Michigan. In this position, she ensures that audit reviews comply with state-specific requirements and provides meaningful feedback. Prior to this, she worked as a Claims Supervisor from 2018 to 2020 in Lawrenceville, Georgia, and as a Senior Claim Representative Specialist from 2017 to 2018 in the Macon, Georgia area. Her career at Auto-Owners also includes roles as a Branch Claim Representative and a Claims Intern.
Education and Expertise
Lacey E. Payne holds a Master of Business Administration (M.B.A.) from Brenau University, where she studied from 2013 to 2016 and achieved a GPA of 3.92. She also earned a Bachelor’s Degree from Mercer University, concentrating in Finance and Management, from 2009 to 2013. In addition to her degrees, she has obtained multiple professional designations, including CPCU, SCLA, AIC-M, AIDA, and AINS, which reflect her expertise in the insurance industry. She has also completed several NICTA and PLRB courses to further enhance her knowledge.
Background
Lacey E. Payne began her career at Auto-Owners Insurance as a Claims Intern in 2012. Over the years, she progressed through various roles, including Branch Claim Representative and Senior Claim Representative Specialist, where she handled complex auto and CGL claims and contributed to training new hires. Her experience spans multiple locations, including Macon, Georgia, and Lawrenceville, Georgia, before her current role in Lansing, Michigan.
Achievements
In her current role as Claims Quality Assessment Coordinator, Lacey E. Payne compiles and analyzes data from audited branches to assess their performance against state and company standards. She presents audit findings to managers, regional vice presidents, and company officers, contributing to the enhancement of customer assistance across Auto-Owners Insurance. Her commitment to quality assurance and training has played a significant role in improving operational standards within the organization.