Mary Patterson
About Mary Patterson
Mary Patterson is a Michigan Pip Claim Specialist with extensive experience in the insurance industry, having worked at State Farm and currently at Auto-Owners Insurance. She specializes in claims management, training, and possesses advanced knowledge of Michigan insurance law.
Work at Auto-Owners Insurance
Mary Patterson has been employed at Auto-Owners Insurance as a Michigan PIP Claim Specialist since 2019. In this role, she is responsible for managing claims related to personal injury protection in Michigan. Her position requires a deep understanding of Michigan insurance law, which she possesses at an advanced level. Patterson serves as the primary point of contact for management, clients, and agents, demonstrating her strong communication and liaison skills. Her work contributes to the overall efficiency of the claims process within the organization.
Previous Experience at State Farm
Prior to her current role, Mary Patterson worked at State Farm for a total of nine years in various capacities. From 2001 to 2005, she served as a Public Affairs Assistant in Marshall, Michigan. Following this, she worked as a Homeowner’s Claim Representative from 2005 to 2014, and as a Personal Injury Protection Claim Specialist from 2014 to 2019, both roles based in the Kalamazoo, Michigan area. Her diverse experience at State Farm provided her with a solid foundation in claims management and customer service.
Education and Expertise
Mary Patterson possesses advanced proficiency in Michigan insurance law, which enhances her effectiveness in handling claims. Her expertise is further complemented by her experience in strategic planning and implementation, contributing to increased efficiencies in her roles. Patterson's commitment to professional development is evident through her involvement in conducting training seminars and providing coaching to others in the field.
Professional Development and Training
Mary Patterson actively conducts training seminars and provides coaching, reflecting her commitment to professional development and knowledge sharing within the insurance industry. This aspect of her work not only supports her colleagues but also helps to elevate the overall standards of claims management within her organization. Her ability to train others showcases her depth of knowledge and dedication to fostering a collaborative work environment.