Matthew Burger
About Matthew Burger
Matthew Burger is a Quality Analyst at Auto-Owners Insurance, where he has worked since 2016. He holds a Bachelor's Degree in International Business from Spring Arbor University and has experience in translating complex IT data for improved team communication.
Work at Auto-Owners Insurance
Matthew Burger has been employed at Auto-Owners Insurance as a Quality Analyst since 2016. In this role, he is responsible for creating test plans to ensure that product implementations meet specified requirements. He acts as a liaison between the IT and underwriting teams, facilitating the rollout of new insurance products. Additionally, he engages in project planning and assesses project progress to identify areas for improvement. Matthew also travels to various company branches to evaluate system usage after implementation, ensuring that the systems are effectively utilized.
Education and Expertise
Matthew Burger earned a Bachelor’s Degree in International Business from Spring Arbor University, where he studied from 2011 to 2015. His academic background provides him with a solid foundation in business principles, which he applies in his current role. His expertise includes translating complex IT data and underwriting terminology into understandable language for team members, as well as writing reference documentation for new systems and updates.
Background
Before joining Auto-Owners Insurance, Matthew worked as an Admissions Representative at Spring Arbor University for nine months from 2015 to 2016. This role involved engaging with prospective students and guiding them through the admissions process. His experience in this position contributed to his communication skills and understanding of institutional operations.
Achievements
In his role as a Quality Analyst, Matthew Burger is responsible for presenting system updates and training associates on the use of new systems. His ability to engage with various teams and assess system usage post-implementation demonstrates his commitment to continuous improvement within the organization. His contributions help ensure that new insurance products are effectively integrated into the company’s operations.