Michael Frelund
About Michael Frelund
Michael Frelund is a Branch Claims Representative at Auto-Owners Insurance, with extensive experience in the insurance industry, including roles at Nationwide and State Auto Insurance. He has a background in restaurant management and holds degrees from Iowa State University and North Iowa Area Community College.
Work at Auto-Owners Insurance
Michael Frelund has been employed at Auto-Owners Insurance since 2021, serving as a Branch Claims Representative 1 Auto. In this role, he is responsible for managing auto claims and providing support to clients in West Des Moines, Iowa. His experience in the insurance industry contributes to his effectiveness in handling various claims-related tasks.
Previous Experience at Nationwide
Prior to his current position, Michael Frelund worked at Nationwide for several years in various roles related to claims adjustment. He started as a Customer Service Representative in 2010 and progressed to roles such as Automotive Claims Adjuster, Personal Injury Adjuster, and Casualty Claims Adjuster I and II, accumulating a total of five years of experience at Nationwide from 2010 to 2018 in Des Moines, Iowa.
Experience at State Auto Insurance
Michael Frelund worked at State Auto Insurance from 2018 to 2021 as a Casualty Claims Adjuster. During his three years in this position, he focused on evaluating and processing casualty claims, further enhancing his expertise in the insurance sector while based in West Des Moines, Iowa.
Educational Background
Michael Frelund studied at Iowa State University - College of Business from 1998 to 2001, where he focused on Hotel, Motel, and Restaurant Management. He also earned an Associate of Arts and Sciences (A.A.S.) degree from North Iowa Area Community College from 1996 to 1998. His educational background has provided him with a strong foundation for his career in both the restaurant and insurance industries.
Management Experience in the Restaurant Industry
Before transitioning to the insurance field, Michael Frelund held several management positions in the restaurant industry. He worked as a Restaurant Manager at Lone Star Steakhouse / Texas Land & Cattle, Outback Steakhouse, and Chili's between 2001 and 2010. This experience equipped him with valuable skills in customer service and team management.