Michael Schmidtke
About Michael Schmidtke
Michael Schmidtke is a Quality Analyst at Auto-Owners Insurance, where he has worked since 2019. He has a background in Management Information Systems and has held various roles in technical support and compliance throughout his career.
Work at Auto-Owners Insurance
Michael Schmidtke has been a Quality Analyst at Auto-Owners Insurance since 2019. In this role, he is responsible for creating and executing test plans across multiple environments. Prior to this position, he served as a Support Analyst from 2017 to 2019 and as a Senior Tech Support from 2011 to 2017. His extensive experience at Auto-Owners Insurance has equipped him with a deep understanding of the company's operations and quality assurance processes.
Education and Expertise
Michael Schmidtke studied Management Information Systems at Grand Valley State University from 2006 to 2011, where he achieved a degree in Computer Information Systems. He also completed his secondary education at Saline High School, focusing on Computer Science from 2000 to 2004. His educational background supports his expertise in technical support, data analysis projects, and identity management access.
Background in Governance, Risk, and Compliance
Before joining Auto-Owners Insurance, Michael Schmidtke worked as a Governance, Risk, and Compliance (GRC) Intern at Gordon Food Service from 2010 to 2011. This role provided him with foundational knowledge in risk management and compliance, which complements his current responsibilities in quality assurance and technical support.
Technical Skills and Experience
Michael Schmidtke possesses proficiency in automating regression testing for IBM ECM related products. He has experience in imaging PCs using SCCM and SMS, and he is skilled in providing technical support and creating end-user documentation. His technical skills enhance his ability to contribute effectively to quality assurance and support functions.