Molly Mc Ginnis
About Molly Mc Ginnis
Molly Mc Ginnis is a Quality Analyst at Auto-Owners Insurance, where she has worked since 2019. She has a diverse background in customer service and hospitality, with previous roles at Astera Credit Union, Tropical Smoothie Cafe, and various other establishments.
Work at Auto-Owners Insurance
Molly Mc Ginnis has served as a Quality Analyst at Auto-Owners Insurance since 2019. In this role, she has been involved in quality assurance processes that ensure the company's standards are met. Her responsibilities include analyzing data and implementing improvements to enhance service delivery. Her experience in customer service and hospitality contributes to her effectiveness in managing client relations within the organization.
Previous Employment Experience
Before joining Auto-Owners Insurance, Molly Mc Ginnis held various positions that contributed to her professional development. She worked as a Member Specialist at Astera Credit Union from 2016 to 2018, and as a Customer Service Representative at Farmers Insurance from 2018 to 2019. Additionally, she managed a Tropical Smoothie Cafe from 2014 to 2016. Her diverse roles have provided her with a strong foundation in customer service and management.
Education and Expertise
Molly Mc Ginnis studied at Lansing Community College, where she completed a General Studies program from 2008 to 2011. She then attended Grand Valley State University, earning a Bachelor's Degree in Hospitality and Tourism Management from 2011 to 2014. Her educational background supports her expertise in customer service and enhances her capabilities in her current role as a Quality Analyst.
Background in Customer Service and Hospitality
Molly Mc Ginnis has a solid background in customer service and hospitality, which has been instrumental in her career. She has worked in various roles, including as a Waitress at A&W Restaurants, Inc. from 2008 to 2011, and as a Hostess at JW Marriott Grand Rapids in 2012. Her experience as an Activities Coordinator at Sun Communities & Sun RV Resorts further developed her skills in client engagement and service management.
Leadership Skills
Molly Mc Ginnis possesses leadership skills that she applies in her role as a Quality Analyst. Her previous management experience, including her time as a Store Manager at Tropical Smoothie Cafe, has equipped her with the ability to lead teams and drive quality improvements. These skills are essential in fostering a collaborative environment and ensuring high standards in her work.