Olivia Lay
About Olivia Lay
Olivia Lay serves as the Underwriting Systems Supervisor at Auto-Owners Insurance, a position she has held since 2020. She has a background in Actuarial Science from Central Michigan University and has worked in various roles within Auto-Owners Insurance and other organizations.
Work at Auto-Owners Insurance
Olivia Lay has been serving as the Underwriting Systems Supervisor at Auto-Owners Insurance since 2020. In this role, she oversees the underwriting systems, ensuring efficient operations and compliance with company standards. Prior to her current position, she worked as a Business Analyst from 2018 to 2020, where she focused on analyzing business processes and recommending improvements. Additionally, she held the position of Quality Analyst from 2016 to 2018, contributing to quality assurance and system enhancements.
Education and Expertise
Olivia Lay earned a Bachelor of Science degree in Actuarial Science from Central Michigan University, where she studied from 2013 to 2016. This educational background provided her with a strong foundation in risk assessment and statistical analysis, which are critical in the insurance industry. She also attended Lansing Community College from 2008 to 2012, further enhancing her academic qualifications.
Background
Olivia Lay's professional journey began at BIGGBY COFFEE, where she worked as a Barista from 2009 to 2010 and later as an Assistant Manager from 2010 to 2012 in Lansing, MI. She also gained experience as a Student Assistant at the State of Michigan Department of Technology, Management and Budget from 2012 to 2016. This diverse work history has contributed to her skills in customer service and management.
Career Progression
Olivia Lay's career at Auto-Owners Insurance reflects a steady progression through various roles. Starting as a Quality Analyst from 2016 to 2018, she moved to a Business Analyst position until 2020, and currently holds the role of Underwriting Systems Supervisor. This trajectory demonstrates her growth and adaptability within the organization.