Rebekah Kilpatrick Ratzell
About Rebekah Kilpatrick Ratzell
Rebekah Kilpatrick Ratzell is a Branch Claims Representative at Auto-Owners Insurance in Broomfield, CO, with extensive experience in claims management and quality assurance. She holds a Master's degree in Organizational Performance and Change from Colorado State University and has previously worked in various roles in human resources and training.
Work at Auto-Owners Insurance
Rebekah Kilpatrick Ratzell has served as a Branch Claims Representative at Auto-Owners Insurance since 2015. In this role, she is responsible for managing claims processes and ensuring customer satisfaction. Her position involves analyzing claims data and metrics to improve service delivery. She operates from the Broomfield, CO branch, where she has contributed to the company's commitment to quality assurance and efficient claims handling.
Previous Experience at Verizon Business
Before joining Auto-Owners Insurance, Rebekah worked at Verizon Business from 2006 to 2010. She held the positions of Severance Coordinator and Administrator, where she managed severance processes and administrative tasks. Her experience at Verizon provided her with a solid foundation in organizational operations and employee management.
Background in Human Resources
Rebekah has a diverse background in human resources, having worked as an HR Coordinator at Arrow Electronics for five months in 2011 and as a Training, Quality, and Communications Coordinator at Verizon from 2009 to 2010. Additionally, she served as an HR Trainer and Quality Coach at CH2M HILL from 2012 to 2014. These roles equipped her with skills in quality assurance and training methodologies.
Education and Expertise
Rebekah holds a Master of Education in Organizational Performance and Change from Colorado State University, which she completed from 2004 to 2006. She also earned a Bachelor of Science in Human Resource Management from Louisiana Tech University between 1993 and 1997. Her educational background supports her expertise in process improvement and international service delivery.
Skills in Metrics Analysis and Quality Assurance
Rebekah possesses strong skills in trending and metrics analysis, which she applies to her current role in claims management. She is experienced in conducting gap analysis to identify areas for improvement, ensuring that processes meet quality standards. Her ability to manage call centers further demonstrates her commitment to maintaining high-quality service delivery.