Sani Hall
About Sani Hall
Sani Hall is a Regional Branch Claim Representative at Auto-Owners Insurance, where he has worked since 2020. With a diverse background in customer service and claims management, he has developed strong skills in claim evaluation and negotiation.
Work at Auto-Owners Insurance
Sani Hall has served as a Regional Branch Claim Representative at Auto-Owners Insurance since 2020. In this role, Hall manages over 350 calls per month, maintaining a customer satisfaction rating of 90%. Hall specializes in evaluating first-party and third-party property claims, successfully achieving 65% of settlements without the need for legal proceedings. Hall's performance has contributed to a record-high customer service satisfaction level of 87%, demonstrating effective communication and negotiation skills.
Previous Experience in Social Services
Prior to joining Auto-Owners Insurance, Sani Hall worked at the South Carolina Department of Social Services as a Human Service Specialist II from 2017 to 2020. In this position, Hall developed skills in case management and client interaction, contributing to the department's mission of providing support to individuals in need. Hall's experience in social services laid a foundation for effective communication and problem-solving in subsequent roles.
Background in Customer Service and Operations
Sani Hall has a decade of experience in customer service, having worked at Enterprise Holdings as a Rental Agent from 2007 to 2017. This role involved direct customer interaction and operational tasks, enhancing Hall's skills in service delivery and client relations. Hall also held various positions at BI-LO from 2005 to 2011, including Sale Floor Supervisor, Bookkeeper, and Cashier, which further developed Hall's expertise in retail operations and customer engagement.
Educational Qualifications
Sani Hall studied at Midlands Technical College, where Hall earned an Associate of Science (A.S.) in Biology, General, from 2007 to 2012. Following this, Hall attended the College of Charleston, achieving a Bachelor of Science (B.S.) in Public Health from 2012 to 2016. This educational background provided Hall with a strong foundation in health sciences and public health principles, contributing to the ability to understand complex medical terminology and coding procedures.
Skills and Expertise
Sani Hall possesses extensive knowledge of medical terminology and coding procedures, which enables effective transcription of interviews in over 90% of assigned cases. Hall has demonstrated strong negotiation skills by collaborating with body shops and automobile professionals to assess liability and negotiate repair pricing. This expertise is complemented by a solid track record in customer service, evidenced by high satisfaction ratings and the ability to handle a significant volume of claims.