Shelli Poineau
About Shelli Poineau
Shelli Poineau serves as a Claim Supervisor in Subrogation and Auto Liability at Auto-Owners Insurance, where she has worked for over two decades in various roles. She holds a Bachelor's Degree in Graphic Design from Saginaw Valley State University and has a strong commitment to customer service.
Current Role as Claim Supervisor
Shelli Poineau currently serves as a Claim Supervisor specializing in Subrogation and Auto Liability at Auto-Owners Insurance. She has held this position since 2017 and operates out of the Lansing, Michigan Area. In her role, she oversees the management of claims, ensuring that processes are efficient and effective. Her responsibilities include guiding her team in handling subrogation claims and addressing auto liability issues, demonstrating her extensive experience in this sector.
Experience at Auto-Owners Insurance
Shelli Poineau has accumulated over two decades of experience at Auto-Owners Insurance, where she has held multiple positions. She began her career as a Branch Claim Representative from 1998 to 2001, working in Adrian, MI, and Mesa, AZ. She then transitioned to a Field Claim Representative role from 2001 to 2012. Following this, she served as a Claims Manager and Assistant Claims Manager from 2013 to 2017 in the Kansas City, Missouri Area. Her diverse roles have provided her with a comprehensive understanding of the claims process.
Education and Academic Background
Shelli Poineau earned a Bachelor's Degree in Graphic Design from Saginaw Valley State University, where she studied from 1991 to 1996. This educational background has contributed to her skills in communication and problem-solving within her professional roles, particularly in claims management.
Expertise in Claims Management
With over six years of focused experience in subrogation and auto liability claims management, Shelli Poineau has developed a strong expertise in these areas. Her extensive background in various claims roles at Auto-Owners Insurance has equipped her with the knowledge necessary to navigate complex claims processes and provide effective solutions.
Customer Service Focus
Shelli Poineau emphasizes customer service in her approach to claims management. She prioritizes listening to clients and communicating clearly to assist them effectively. This focus on customer service has been a key aspect of her professional philosophy throughout her career at Auto-Owners Insurance.