Justin Dosio
About Justin Dosio
Justin Dosio is a Technical Operations Specialist currently working at AutoFi since 2023, with a background in customer success and technical support across various companies.
Work at AutoFi
Justin Dosio currently serves as a Technical Operations Specialist at AutoFi, a role he has held since 2023. In this position, he has developed monthly training seminars for customer-facing teams, which have significantly reduced the ticket backlog. His work involves collaborating with various internal teams to enhance operational efficiency and customer satisfaction.
Previous Experience at Botco.ai
In 2023, Justin worked as a Customer Success Manager at Botco.ai for a brief period of two months. His responsibilities included ensuring customer satisfaction and providing support to clients during their onboarding process.
Career at Chili Piper
Justin Dosio worked at Chili Piper as a Customer 'Love' Engineer from 2021 to 2022. During his tenure, he created a library of internal and external knowledge base documentation. He also collaborated with internal teams to drive customer performance and retention, providing customized solutions and training to mid-market and enterprise-level customers.
Background in Technical Support
Before his role at Chili Piper, Justin was employed at AutoFi as a Senior Technical Support Lead from 2019 to 2021. In this position, he focused on resolving technical issues and providing support to customers, contributing to the overall customer experience.
Educational Background
Justin Dosio studied at Dutchess Community College, where he pursued General Studies and earned an Associate of Science (A.S.) degree. His educational background has provided him with a foundation that supports his career in technical operations and customer success.