Karen Latimer
About Karen Latimer
Karen Latimer is a Lender Operations Manager at AutoFi in Mississauga, Ontario, where she has worked since 2021. She manages a team of 13 and focuses on enhancing customer service through policy development and performance measurement.
Work at AutoFi
Karen Latimer has been serving as the Lender Operations Manager at AutoFi since 2021. In this role, she has focused on developing and implementing customer service policies, procedures, and standards aimed at enhancing service delivery. She manages a team of 13 direct reports, concentrating on evaluating and improving customer service activities. Karen collaborates with Less Than Truckload (LTL) carriers and national White Glove carriers to manage and execute freight bills according to customer expectations. Her responsibilities include preparing reports and statistics related to customer service functions to support upper management in decision-making.
Previous Experience
Before her current position at AutoFi, Karen Latimer held several roles in various organizations. She worked as the Country Manager at Neways International from 1991 to 2008 for 17 years in Mississauga, Ontario. Following that, she served as a Project Manager at Market Force Information from 2016 to 2019 in Winnipeg. She then took on the role of Team Lead Implementations & OEM Support at RAPID RTC from 2019 to 2021 in Winnipeg, Manitoba. Additionally, she worked as a Customer Service Manager/White Glove at SCI Group Inc from 2014 to 2016 in Mississauga.
Customer Service Management
In her roles, Karen Latimer has been responsible for onboarding new customers and ensuring their needs are effectively met and documented. She has developed and measured key performance indicators to assess and improve the effectiveness of customer service activities. Her focus on customer service management has been evident throughout her career, particularly in her ability to enhance service delivery and implement strategies that align with organizational goals.
Team Leadership and Development
Karen Latimer manages a team of 13 direct reports in her current position at AutoFi. Her leadership approach emphasizes evaluating and improving customer service activities. She is responsible for developing customer service policies and strategies that enhance team performance and service delivery. By focusing on team development, she ensures that her team is equipped to meet customer expectations effectively.