Kristen Wood
About Kristen Wood
Kristen Wood serves as a Dealer Success Manager at AutoFi, where she has worked since 2020. With a background in sales and management across various automotive companies, she has developed strong skills in customer service and team leadership.
Work at AutoFi
Kristen Wood has served as a Dealer Success Manager at AutoFi since 2020. In this role, she focuses on enhancing dealer relationships and improving customer service strategies. Her responsibilities include coaching teams and implementing innovative processes to drive success within the organization. Kristen operates in the Greater Pittsburgh Area, contributing to AutoFi's mission of streamlining the automotive financing process.
Previous Experience in Automotive Industry
Before joining AutoFi, Kristen Wood accumulated extensive experience in the automotive industry. She worked at Manheim as a Sales Representative from 1994 to 2004, where she developed foundational skills in sales and customer relations. Following this, she held various positions, including Pittsburgh Market Manager at Dominion Dealer Solutions from 2017 to 2018 and Client Success Manager at TrueCar, Inc. from 2016 to 2017. Additionally, she served as a Regional Performance Manager at AutoAlert from 2018 to 2020.
Education and Training
Kristen Wood studied at Slippery Rock University of Pennsylvania, focusing on Law from 1992 to 1993. She also attended Butler County Community College, where she pursued General Studies from 1993 to 1995. This educational background has contributed to her strong communication skills and ability to navigate complex situations in her professional roles.
Skills and Expertise
Kristen Wood possesses a proven track record in innovating customer service strategies and enhancing operational processes. She demonstrates a commitment to coaching and leading high-performance teams. Her skills include effective communication with upper management and team members, which facilitates the delivery of results. Kristen is adept at managing multiple functions in high-pressure environments, ensuring that deadlines are met without compromising quality.