Michelle B.
About Michelle B.
Michelle B. is a Dealer Success Manager at AutoFi, with a background in digital marketing and customer success management in the automotive industry. She has held various roles in notable companies and is committed to continual learning and personal development.
Work at AutoFi
Michelle B. serves as a Dealer Success Manager at AutoFi, a role she has held since 2021. In this position, she focuses on enhancing dealer performance and ensuring successful implementation of AutoFi's solutions. Her work involves coordinating both onsite and virtual meeting events to facilitate dealer engagement and training.
Previous Experience in Automotive Industry
Prior to her current role, Michelle B. accumulated extensive experience in the automotive sector. She worked at Healey Brothers Automotive Dealerships as a Customer Retention Manager from 2014 to 2017. Following that, she served as a Digital Marketing & Internet Sales Manager at Middletown Honda for one year in 2017. Additionally, she held the position of Technology and Vehicle Delivery Coordinator at Suresky CDJR Hyundai for five months in 2017.
Career in Training and Management
Michelle B. has a background in training and management, having worked as the National Training Manager, Success Coach, and Account Manager at AutoAlert from 2018 to 2021. This role involved developing training programs and supporting clients in maximizing their use of AutoAlert's services, contributing to her expertise in customer success management.
Education and Expertise
Michelle B. studied at Rockford University and SUNY Orange, gaining knowledge that supports her career in digital marketing and customer success management. Her educational background complements her professional experience in the SaaS and automotive industries, where she engages in continual learning to stay updated with industry trends.
Personal Interests and Background
Michelle B. is a volleyball player and fan, supporting the Army Black Knights. She has a strong interest in psychology, often referred to as a 'Psychology Nerd'. Coming from a family of teachers and public servants in New York, she values education and community service. Additionally, she enjoys dabbling in music as a hobby.