Michelle Melecio Taylor
About Michelle Melecio Taylor
Michelle Melecio Taylor serves as the Vice President of Performance Management for North America at AutoFi, a position she has held since 2021. With a background in customer success and dealership relations, she has over a decade of experience in the automotive industry.
Work at AutoFi
Michelle Melecio Taylor has been serving as the Vice President of Performance Management for North America at AutoFi since 2021. In this role, she focuses on enhancing performance metrics and optimizing client relations. Prior to her current position, she held the role of Senior Director of Customer Success from 2019 to 2021 and Director of Customer Success from 2018 to 2019. During her tenure, she has been instrumental in fostering robust dealership account management and cultivating strategic partnerships.
Previous Experience in the Automotive Industry
Before joining AutoFi, Michelle worked at automotiveMastermind Inc. as a Dealer Relations Manager from 2017 to 2018. She also held the position of Performance Manager - Digital Retailing at Cox Automotive Inc. from 2015 to 2018. Her experience includes a role as Digital Solutions Consultant for Nissan USA at CDK Global from 2014 to 2015. These positions contributed to her expertise in the automotive sector and her ability to drive customer success.
Background and Military Service
Michelle's professional journey began in the Army National Guard, where she served as an Administrative Specialist from 2000 to 2005. This experience provided her with foundational skills in management and operations. Following her military service, she transitioned into the automotive industry, where she has built a successful career over the years.
Education and Expertise
Michelle studied at the University of Mary Hardin-Baylor, where she earned a Bachelor of Arts in Computer Information Systems from 2005 to 2007. Her educational background supports her expertise in integrating process optimization and data insights to enhance client relations and support major accounts. She advocates for an inclusive culture within the automotive industry.
Achievements in Stakeholder Engagement
Throughout her career, Michelle has achieved notable success in stakeholder engagement and C-level sales enablement. Her ability to cultivate strategic partnerships and manage dealership accounts has been a significant aspect of her professional contributions, particularly in her roles at AutoFi and previous positions in the automotive sector.