Oanh đỗ
About Oanh đỗ
Oanh Đỗ is a Customer Experience Executive at Autonomous Inc. in Ho Chi Minh City, Vietnam, with a background in customer service and management. She holds a Bachelor of Arts in Accounting and Finance and has worked in various roles across multiple companies, including Agoda and Fossil Group.
Current Role at Autonomous
Oanh Đỗ serves as a Customer Experience Executive at Autonomous Inc. since 2021. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her position is based in Ho Chi Minh City, Vietnam, where she applies her expertise in customer service to improve the overall experience for clients.
Educational Background
Oanh Đỗ has a diverse educational background. She studied at Van Lang University, earning a Bachelor of Arts in Accounting and Finance from 2010 to 2014. She furthered her education at the London Chamber of Commerce and Industries International Qualification Organization, obtaining a Management Accounting Diploma in 2013. Additionally, she studied Customer Service Management at Incite Group in New York, completing the program in 2017.
Previous Work Experience
Prior to her current role, Oanh Đỗ accumulated significant experience in customer service. She worked as a Customer Support Specialist at Agoda from 2018 to 2020 in Bangkok City, Thailand. Before that, she was a Customer Service Associate at Fossil Group, Inc. from 2016 to 2018 in Vietnam. Oanh also served as a Financial Planner Executive at Prudential Corporation Asia for five months in 2021.
Customer Service Achievements
Oanh Đỗ achieved recognition in customer service by completing a Customer Service Summit in 2017. This program, which lasted 11 months, contributed to her expertise in managing customer experiences and enhancing service quality.