Kevin Hughes
About Kevin Hughes
Kevin Hughes is a Customer Success Manager at AutoVitals, specializing in client relationship management and advising auto repair shops on marketing strategies. He has a diverse background in customer service roles across various industries, including experience as a Community Manager and Digital Project Manager.
Work at AutoVitals
Kevin Hughes currently serves as a Customer Success Manager at AutoVitals, a SaaS company, since 2021. In this role, he focuses on developing corrective action plans to effectively manage client churn. He utilizes tools such as Salesforce and ChurnZero to maintain client relationships and monitor engagement levels. His expertise includes advising auto repair shops on marketing and loyalty products to enhance their business operations. Kevin's position involves facilitating the resolution of technical issues by acting as a liaison between clients and cross-functional teams.
Previous Experience in Customer Success
Before joining AutoVitals, Kevin worked at Neighbor as a Community Manager for 11 months in the Greater Los Angeles Area from 2020 to 2021. He also held multiple roles at Collaboration Business Consulting, including Client Services Intern from 2012 to 2014 and Client Services Coordinator from 2014 to 2015, both in the San Luis Obispo, California Area. Additionally, he served as a Digital Project Manager at Level Studios from 2015 to 2017, further enhancing his skills in client services and project management.
Management Experience
Kevin has management experience from his time as General Manager at Adventure Aide from 2017 to 2020 in the Greater Los Angeles Area. He also worked as a Community Manager at Adventure Aide for 6 months in 2017 in the San Luis Obispo, California Area. These roles contributed to his understanding of marketplace dynamics and community engagement.
Education and Expertise
Kevin Hughes studied at California State University, Long Beach, where he earned a Bachelor's degree in Business Administration, Management and Operations. His educational background supports his professional focus on client success and operational management within the SaaS industry.