Lora King
About Lora King
Lora King serves as the Senior Manager of the Technical and Customer Success Team at AutoVitals, where she emphasizes customer service and retention. With extensive experience in client relationship management, she has held various roles in prominent companies, including CustomerLink Systems and Dell.
Work at AutoVitals
Lora King currently holds the position of Senior Manager of Technical and Customer Success Team at AutoVitals, a role she has occupied since 2022. In addition to this position, she has also served as a Senior Product Advisor since 2015 and as Manager of Customer Success Team since 2019. Her responsibilities include overseeing customer service initiatives and ensuring high levels of customer satisfaction. King focuses on enhancing customer retention and acquisition, leveraging her extensive experience in client relationship management.
Previous Experience at CustomerLink Systems
Before joining AutoVitals, Lora King worked at CustomerLink Systems, which was acquired by Intuit's Demandforce. She held multiple roles during her tenure from 2009 to 2015, including Client Support Manager, Client Development Manager, Customer Service Account Manager, and Account Executive I/Inside Sales Representative. Her work at CustomerLink Systems involved managing client relationships and supporting customer service operations, contributing to her expertise in customer satisfaction and retention.
Experience at Dell
Lora King began her career at Dell, where she worked as a Senior Technical Support Representative from 1999 to 2002. This role provided her with foundational experience in technical support and customer service, which has been instrumental in her subsequent positions. Her time at Dell helped her develop skills in problem-solving and customer interaction, which she has applied throughout her career.
Education and Expertise
Lora King possesses extensive expertise in client relationship management, customer service, and business development. Her focus on superior customer service, return on investment (ROI), and customer retention has been a hallmark of her career. King has a proven track record of achieving high customer satisfaction, which is evident through her various roles in customer-facing positions across different organizations.