Billy D.
About Billy D.
Billy D. serves as the Head of Customer Success at Avaamo, a position he has held since 2021. He has extensive experience in customer success and engineering, having worked at various companies including TIBCO and Socialtext.
Current Role at Avaamo
Billy D. serves as the Head of Customer Success at Avaamo, a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives, ensuring that clients receive optimal support and value from Avaamo's products and services. His leadership in this area aims to enhance customer satisfaction and retention.
Previous Experience in Customer Success
Prior to joining Avaamo, Billy D. accumulated extensive experience in customer success roles across various organizations. He worked as the Director of Customer Success at TIBCO from 2011 to 2020. He also held the position of Solutions Manager at Socialtext from 2007 to 2009 and served as the Head of Customer Success at Bunchball from 2009 to 2011. His background in these roles has contributed to his expertise in managing customer relationships and driving success.
Educational Background
Billy D. has a diverse educational background. He earned a Bachelor of Science degree in Mechanical Engineering from the University of New Hampshire. Additionally, he studied Telecommunications and Network Engineering at the University of California, Berkeley, where he achieved a Professional Degree. He also attended Stanford University, focusing on languages including Italian, Chinese, and Russian. Furthermore, he obtained a certification in Solution Selling from Sales Performance International and completed EMT-B training at the State of California/SJCC.
Technical Experience and Engineering Roles
Billy D. has a solid foundation in technical roles, having worked as a Solutions Engineer at Akamai Technologies from 2006 to 2007. He also served as a Sr. Sales Engineer at Kasenna from 2000 to 2006. Earlier in his career, he was a Member of Technical Staff and Team Lead/Software Test Engineer at Lucent Technologies Bell Labs innovations from 1995 to 2000. These positions provided him with valuable insights into technical processes and customer interactions.