Claudine Olsen
About Claudine Olsen
Claudine Olsen serves as the Vice President of Client Management at Avalon Healthcare Solutions, where she has significantly contributed to the pharmacy benefits management sector. With a strong background in strategic account management and a proven track record of generating substantial savings and revenue growth, she has received multiple awards for her performance in the industry.
Work at Avalon Healthcare Solutions
Claudine Olsen serves as Vice President of Client Management at Avalon Healthcare Solutions. She has held this position since 2022, contributing her extensive experience in client management and pharmacy benefits. In her role, she focuses on developing strategies that enhance client relationships and improve service delivery. Her leadership is informed by her previous roles in the healthcare industry, where she managed significant pharmacy benefits and client accounts.
Education and Expertise
Claudine Olsen earned a Bachelor of Business Administration, Magna Cum Laude, from the University of Notre Dame. Her educational background provides a solid foundation for her expertise in pharmacy benefits management and client relations. This academic achievement complements her extensive professional experience in the healthcare sector, particularly in roles that require strategic planning and operational management.
Background in Pharmacy Benefits Management
Claudine Olsen has a robust background in pharmacy benefits management, having worked at CVS Health/Caremark and Express Scripts. At CVS Health/Caremark, she managed a $3.5 billion pharmacy benefits P&L, overseeing services for over 1.7 million lives. Her previous role as Senior Director of Account Management at Express Scripts further solidified her expertise in this field, where she focused on client management for the Anthem Division.
Achievements in Client Management
Claudine Olsen has received multiple awards for her contributions to client management, including the 'President’s Club Award' in 2019 and the 'Execution in Excellence Award' in 2017 at CVS Health/Caremark. She directed initiatives that resulted in over $200 million in client savings through tailored formulary, network, and pricing strategies. Additionally, she successfully re-negotiated a $3.5 billion PBM contract, achieving early renewal and securing a competitive bid through 2025.
Leadership and Team Development
Claudine Olsen has demonstrated strong leadership capabilities, notably leading a cross-functional team to achieve a ten-fold improvement in Net Promoter Score within seven months. She has also restructured departments to improve employee morale, resulting in the highest employee survey scores in her division. Her ability to implement strategic action plans and system enhancements has contributed to significant improvements in team performance and client satisfaction.