Susan Horahan
About Susan Horahan
Susan Horahan is a Senior Implementation Manager at Avalon Healthcare Solutions, recognized for her expertise in client relationship management and team empowerment. She has a strong background in software implementation and project management, having previously worked at MDaudit in various roles for nearly a decade.
Current Role at Avalon Healthcare Solutions
Susan Horahan serves as the Senior Implementation Manager at Avalon Healthcare Solutions since 2022. In this role, she is recognized as the company's expert in strengthening client relationships. Her focus includes empowering her team by identifying individual skills and talents, aligning roles accordingly, and providing ongoing professional development opportunities. This approach fosters a collaborative environment that enhances team performance and client satisfaction.
Previous Experience at MDaudit
Susan Horahan has extensive experience at MDaudit, where she held multiple roles from 2007 to 2020. She began as a Project Manager and Implementation Specialist, leading over 100 client software implementations with a notable retention rate of 95%. She later served as Director of Implementation from 2016 to 2018, and as a Content Specialist from 2019 to 2020. Her tenure at MDaudit contributed to her expertise in client management and software implementation.
Educational Background
Susan Horahan studied English Literature at Mount Holyoke College. She furthered her education at The University of Kansas, where she achieved a Bachelor of Science (B.S.) in Health Information/Medical Records Administration. This diverse educational background equips her with a unique perspective in both healthcare and client communication.
Leadership and Team Engagement
In her professional roles, Susan Horahan is known for her leadership capabilities. She empowers and engages her team by identifying their skills and aligning their roles to maximize effectiveness. Her commitment to professional development ensures that team members have opportunities to grow, which contributes to overall organizational success.
Innovative Contributions
Susan Horahan has a long track record of delivering innovative tools, processes, and documentation that enhance productivity, efficiency, cost savings, and revenue growth. Her contributions have significantly impacted the organizations she has worked with, demonstrating her ability to drive positive change and improve operational outcomes.