Courtney Clarke
About Courtney Clarke
Courtney Clarke is an Escalation Specialist at Avanti Software Inc., where she has worked since 2019. With a background in customer service and a degree in Mass Communication, she is known for her adaptability and commitment to teaching others.
Work at Avanti Software
Courtney Clarke has been serving as an Escalation Specialist at Avanti Software Inc. since 2019. Located in Calgary, Alberta, Canada, Clarke has spent five years in this role, focusing on resolving complex customer issues and ensuring client satisfaction. At Avanti, Clarke has expressed a clear sense of purpose and a defined career path, contributing to both personal and professional growth. The role involves adapting to new challenges and supporting clients through various escalated situations.
Previous Experience at Apple
Before joining Avanti Software, Courtney Clarke worked at Apple as a Family Room Specialist from 2010 to 2014. During this four-year tenure, Clarke developed strong customer service skills and gained experience in a fast-paced technology environment. This role involved assisting customers with their inquiries and providing solutions to enhance their experience with Apple products.
Experience at Shopify
Courtney Clarke held the position of Customer Success Guru at Shopify for one year, from 2018 to 2019, in Airdrie, Alberta, Canada. In this role, Clarke focused on ensuring customer satisfaction and fostering positive relationships with clients. The experience at Shopify further developed Clarke's skills in customer service and support.
Education and Expertise
Courtney Clarke completed a Bachelor of Arts (B.A.) in Mass Communication/Media Studies at Carleton University from 2006 to 2011. Prior to this, Clarke attended Michipicoten High School from 2003 to 2007. The educational background has equipped Clarke with a solid foundation in communication and media, which is beneficial in customer-facing roles.
Volunteer Work and Personal Development
Courtney Clarke regularly engages in volunteer activities aimed at enriching people's lives. Clarke enjoys teaching new skills and witnessing the 'wow moment' when individuals realize their potential. This commitment to volunteerism reflects Clarke's dedication to personal growth and community involvement, as well as an understanding of stress and signs of burnout.