Marlo Hertling
About Marlo Hertling
Marlo Hertling serves as the Director of Client Support at Avanti Software Inc., where he has worked since 2000. With over two decades of experience in client support and employee management solutions, he has played a significant role in enhancing client satisfaction and addressing management challenges.
Work at Avanti Software
Marlo Hertling has served as the Director of Client Support at Avanti Software Inc. since 2000. In this role, Hertling has focused on enhancing client satisfaction and contributing to the company's growth. With over two decades of experience in client support and employee management solutions, Hertling specializes in payroll, time and attendance, and human resource management. Hertling has been instrumental in providing software demonstrations and collaborating with prospects to address employee management challenges. This long-standing tenure has positioned Hertling as a key figure in the organization.
Previous Experience at Ceridian Canada Ltd.
Before joining Avanti Software, Marlo Hertling worked at Ceridian Canada Ltd. from 1998 to 2000. During this two-year period, Hertling held a role in Customer Support and Implementation. This experience contributed to the foundational skills in client support that have been utilized throughout Hertling's career.
Background in Marketing and Communications
Marlo Hertling has a background in marketing and communications, having worked at the United Way of Calgary and Area from 1992 to 1996. This four-year role provided Hertling with valuable experience in marketing strategies and communication practices, which have been beneficial in the client support domain.
Education and Expertise
Marlo Hertling studied at Harvard Business School Online, where Hertling completed the HBX CORe program in 2017, focusing on Financial Accounting, Business Analytics, and Economics for Managers. Additionally, Hertling studied Public Relations and Marketing at Mount Royal University from 1996 to 1998. Hertling also attended The Banff Centre, achieving a certification in Leading in the Middle in 2015. This educational background supports Hertling's expertise in client support and management.
Professional Development and Contributions
Marlo Hertling has actively participated in professional development initiatives, including a webinar discussing the impacts of a strong support team on client workflows. This involvement reflects Hertling's commitment to enhancing client experiences and improving support strategies within the industry.