Matthew Beach
About Matthew Beach
Matthew Beach is a Client Support Specialist at Avanti Software Inc. in Calgary, Alberta, with a background in various customer service and banking roles, advocating for Lean methodology and technological innovations to enhance client experiences.
Current Role at Avanti Software
Matthew Beach serves as a Client Support Specialist at Avanti Software Inc. since 2020. In this role, he focuses on enhancing client interactions and ensuring customer satisfaction. He aims to transform positive client experiences into a core component of team operations, emphasizing the importance of empathy in client communications.
Previous Experience at ATB Financial
Matthew Beach has extensive experience at ATB Financial, where he held multiple positions. He worked as a Senior Loan Service Clerk from 2017 to 2018, followed by a role as Robotics Process Controller for six months in 2018. Additionally, he served as a Loan Service Clerk from 2013 to 2017 and as an Outbound Sales Specialist for five months in 2012. His roles involved various aspects of loan services and customer interactions.
Background in Customer Service
Matthew Beach has a solid background in customer service, having worked at Rogers Communications as a Customer Sales Representative from 2011 to 2012. He also spent four years at Indigo as a Customer Service Representative from 2007 to 2011. These positions contributed to his skills in client engagement and service delivery.
Education and Training
Matthew Beach studied at the Southern Alberta Institute of Technology, where he earned a Diploma in Business Administration and Management from 2010 to 2012. This educational background provided him with foundational knowledge applicable to his roles in customer service and banking.
Advocacy for Lean Methodology
Matthew Beach advocates for the integration of Lean methodology to enhance team efficiency and customer satisfaction. He utilizes technological innovations to streamline processes within the banking industry, focusing on improving operational effectiveness and client experiences.