Mia Johansson
About Mia Johansson
Mia Johansson is a Team Lead in Client Support at Avanti Software Inc., with a background in business information technology and client relationship management. She has received recognition for her customer service skills and has a strong commitment to innovation and continuous learning.
Work at Avanti Software
Mia Johansson currently serves as Team Lead for Client Support at Avanti Software Inc., a position she has held since 2021. In this role, she oversees the client support team, ensuring high-quality service delivery. Prior to this, she worked as a Client Support Specialist at the same company from 2019 to 2021. Her experience in these roles has contributed to her expertise in managing client relationships and addressing customer needs effectively.
Education and Expertise
Mia Johansson earned her Bachelor of Business Information Technology Management from the University of Business Organization and Information Technology, completing her studies from 2008 to 2012. Additionally, she pursued an online course in Computer Programming through Coursera, in collaboration with the University of Toronto, where she received a Statement of Accomplishment for completing the course 'Learn to Program: The Fundamentals (Python)' in 2012. Her educational background supports her focus on innovation and continuous learning in her professional endeavors.
Background
Before joining Avanti Software, Mia Johansson worked at Hyatt Hotels Corporation as an Operations Supervisor from 2015 to 2019 in Calgary, Alberta, Canada. This role provided her with valuable experience in operations management and customer service within the hospitality industry. Her diverse background includes experience in both B2B and B2C client relationship management, particularly within the technology sector.
Achievements
Mia Johansson received the Best Customer Service Award at the 54th Annual Calgary Tourism White Hat Awards in 2016. This recognition highlights her commitment to providing exceptional service and her ability to foster positive client relationships. Her achievements reflect her dedication to her work and her impact on customer satisfaction.