Ugo Mbonu
About Ugo Mbonu
Ugo Mbonu is a Client Support Specialist at Avanti Software Inc. in Calgary, Alberta, with a strong background in customer operations and management, recognized for his performance at Bell Canada and Nordia Nanaimo.
Work at Avanti Software
Ugo Mbonu has been employed at Avanti Software Inc. as a Client Support Specialist since 2020. In this role, he is responsible for providing support to clients, ensuring their needs are met effectively. His tenure at Avanti Software spans four years, during which he has contributed to enhancing customer satisfaction and support services in Calgary, Alberta, Canada.
Education and Expertise
Ugo Mbonu holds a Post Degree Diploma in Business Administration and Management from North Island College, which he completed from 2014 to 2015. He furthered his education by obtaining a Master of Business Administration (MBA) and a Master of Science in International Management (MScIM) from Vancouver Island University, completing the program from 2015 to 2017. Additionally, he studied Accounting at the University of Nigeria Enugu Campus, earning a Bachelor of Science (BSc) from 2006 to 2010. Ugo also holds an ITIL V4 certification and is currently pursuing a CISSP certification to enhance his skills in digital risk and cybersecurity.
Previous Work Experience
Prior to his role at Avanti Software, Ugo Mbonu worked at Bell Canada as a Senior Support Agent and Care Level 6: Tier III Specialist from 2016 to 2019. His experience at Bell involved providing high-level support and resolving complex customer issues. He also served as a Computer/Lab Assistant at North Island College for nine months in 2014, where he assisted in the Employment Research Centre, gaining valuable experience in a supportive educational environment.
Achievements and Recognition
Ugo Mbonu was recognized by Bell Canada and Nordia Nanaimo for his outstanding performance in customer operations, being honored as one of the top 10% performers and part of the All-star recognition program between October 2016 and March 2017. This recognition reflects his commitment to excellence in customer service and support.
Community Engagement and Leadership
Ugo actively engages in community activities by planning and coordinating multicultural weekend soccer games. This initiative has contributed to the development of his leadership abilities and fosters a sense of community among participants. His commitment to inspiring and supporting multicultural agents and team members highlights his focus on building sustainable customer relationships.