Olivier ‘Oli’ Dujardin
About Olivier ‘Oli’ Dujardin
Olivier 'Oli' Dujardin is a Technical Support and Services Manager at Avatier, with extensive experience in various roles across the technology and travel industries. He has held positions at notable companies including Amadeus, Oracle, and British Airways, focusing on team management, customer service improvement, and technical support.
Current Role at Avatier
Olivier Dujardin serves as the Technical Support and Services Manager at Avatier since 2020. In this role, he manages a technical team that supports Avatier Identity Management products. His responsibilities include overseeing professional services related to upgrades, installations, and configurations. Dujardin focuses on enhancing customer satisfaction and engagement by empowering employees in their roles.
Previous Experience in Technical Support
Dujardin has extensive experience in technical support and services management. He worked at Amadeus in various roles, including Senior Development Support and Unit Manager, from 2003 to 2013. He also held positions at Oracle as EMEA Support Manager and Ivanti as Service Delivery and Technical Support Manager. His experience spans multiple industries, including travel and technology, where he has consistently focused on process improvement and customer service.
Career Background in Development Consulting
Throughout his career, Dujardin has worked as a Development Consultant for several organizations, including Qantas, British Airways, and Marriott Hotels. His roles involved providing development support and consulting services, contributing to project success and operational efficiency. His experience in development consulting has equipped him with skills in managing complex projects and enhancing service delivery.
Education and Technical Training
Dujardin studied at the Institut Universitaire de Nice, where he focused on Automations, Systems, Electronics, and Computing. He achieved a Diplome Universitaire de Technologie from 1988 to 1990. This educational background laid the foundation for his technical expertise and career in software engineering and support services.
Achievements in Process Improvement
Dujardin has successfully implemented strategic initiatives aimed at identifying process improvement opportunities in customer services. He has managed to remove significant backlogs of support requests by streamlining business escalations and enhancing internal communications. His approach emphasizes coaching and motivating team members to achieve productivity and performance objectives.