Danielle Wilder
About Danielle Wilder
Danielle Wilder is a Customer Care Supervisor at Aventiv Technologies in Indianapolis, Indiana, where she has worked since 2021. She has a diverse background in customer service and fraud investigation, with previous roles at Kohl's Department Stores and Charter Communications.
Work at Aventiv Technologies
Danielle Wilder has been employed at Aventiv Technologies since 2021, serving as a Customer Care Supervisor. In this role, she oversees customer service operations and ensures that customer inquiries and issues are addressed effectively. Her tenure at Aventiv Technologies has spanned three years, during which she has contributed to enhancing customer satisfaction and operational efficiency.
Previous Experience in Customer Service and Collections
Prior to her current role, Danielle Wilder worked at Kohl's Department Stores in various capacities. She served as a Collections Coordinator from 2015 to 2018, and before that, she held the position of Fraud Investigator 2 from 2012 to 2014. Additionally, she was a Credit Fraud Team Lead for eight months in 2014 and worked in outbound collections for seven months in 2012. Her experience at Kohl's provided her with a strong foundation in customer service and fraud management.
Experience at Charter Communications
Danielle Wilder worked at Charter Communications as a Retention Supervisor from 2018 to 2021. In this role, she was responsible for managing customer retention strategies and leading a team to improve customer loyalty. Her experience at Charter Communications further developed her skills in customer relations and team leadership.
Educational Background
Danielle Wilder studied at the University of Wisconsin-Milwaukee, where she pursued a Bachelor of Business Administration (BBA) with a focus on Psychology. Her studies spanned from 2013 to 2023, allowing her to gain a comprehensive understanding of business principles and psychological concepts that inform customer behavior. She also completed her high school education at Custer High School, where she earned her diploma from 1999 to 2003.
Early Career at Stericycle
Before her extensive career in customer service and collections, Danielle Wilder worked at Stericycle as a Team Lead from 2007 to 2011. In this position, she gained valuable leadership experience and developed skills in team management and operational oversight, which have contributed to her subsequent roles in customer care.