Jana Estep
About Jana Estep
Jana Estep is a Field Service Client Administrator at Aventiv Technologies, where she has worked since 2024. She has a diverse background in customer service, project management, and security, with previous roles at Allied Universal and Omni Interactions.
Work at Aventiv Technologies
Jana Estep currently serves as a Field Service Client Administrator at Aventiv Technologies, a position she has held since 2024. In this role, she is responsible for managing customer relationships, addressing inquiries via email and phone, and overseeing project management initiatives. Her focus includes ensuring timely completion of projects while adhering to strict security protocols. Jana's work involves troubleshooting software and hardware issues to maintain the seamless operation of distributed tablets and accessories.
Previous Employment History
Prior to her current role, Jana Estep worked at Allied Universal as a Private Security professional from 2020 to 2021 for eight months in Three Rivers, Texas. She also served as a Customer Service Representative at Omni Interactions from 2021 to 2023, working remotely for two years. Additionally, she was an Independent Contractor with Working Solutions from 2023 to 2024 for eight months. Earlier in her career, she worked as a Front Desk Representative at Shale Lodge Three Rivers in 2020 and as an Oilfield Dispatcher at Mission Petroleum Carriers, Inc. from 2018 to 2019.
Education and Certifications
Jana Estep has pursued various educational opportunities to enhance her skills. She studied at Trailhead by Salesforce, where she completed a Salesforce Administrator course and achieved a certificate in 2023. Additionally, she studied Project Management through Coursera from 2022 to 2023, earning a certificate. Jana also attended Southern Careers Institute, where she studied Computer Software Engineering and obtained a Diploma of Education from 2022 to 2023.
Skills and Expertise
Jana Estep possesses a range of skills relevant to her roles in client administration and customer service. She is adept at managing office environments by overseeing supplies, inventory, and paperwork to optimize efficiency. Her experience includes conflict resolution and managing customer relationships effectively. Jana has led teams in managing tablet deployments and client relationships, particularly in high-security environments, demonstrating her ability to focus on security and efficiency.