Lonnie Heffernan
About Lonnie Heffernan
Lonnie Heffernan is a Technical Support Operations Manager with extensive experience in customer retention and team building in the computer software industry. He has held various roles in organizations such as Securus Technologies and Aventiv Technologies, and has a solid educational background in business and computer applications.
Current Role at Aventiv Technologies
Lonnie Heffernan serves as the Technical Support Operations Manager at Aventiv Technologies, a position he has held since 2021. In this role, he oversees technical support operations, ensuring efficient service delivery and customer satisfaction. His responsibilities include managing support teams and implementing strategies to enhance operational effectiveness. Heffernan's experience in this capacity contributes to the overall performance of the organization.
Professional Experience at Securus Technologies
Heffernan has a notable tenure at Securus Technologies, where he has worked in various roles since 2018. He began as a Training Specialist, focusing on training programs for employees. He then transitioned to the role of Training Coordinator for a period before becoming the Manager of the Subsidiaries Contact Center in 2019. His experience at Securus Technologies has allowed him to develop skills in customer retention and team building.
Educational Background
Lonnie Heffernan has pursued higher education at several institutions. He studied at the University of North Texas from 1996 to 1998, focusing on Business. He also attended Western Texas College from 1993 to 1996, achieving a GPA of 3.71 in General Studies. Additionally, he studied at Texas State Technical College-West Texas from 1996 to 1997, where he earned a GPA of 3.64 in Business Computer Applications.
Previous Employment History
Prior to his current roles, Heffernan held various positions in the computer software and insurance industries. He worked at RealPage, Inc. as a Training Specialist for four years, where he trained insurance agents and customer care representatives. He also served as Supervisor II and Trainer at 21st Century Insurance from 2005 to 2011. His diverse experience has equipped him with a strong foundation in technical support and training.
Expertise in Customer Retention and Team Building
Heffernan possesses a strong background in customer retention and team building, particularly within the computer software industry. His expertise in these areas has been instrumental in enhancing service delivery and fostering a collaborative work environment. This skill set has been developed through his various roles in technical support and training, contributing to his effectiveness as a manager.