Amanda Williams
About Amanda Williams
Amanda Williams is a Business Development Manager at Avon, where she has worked since 2018. With 17 years of experience in software testing and customer service, she has a strong background in enhancing customer experience and managing large teams.
Work at Avon
Amanda Williams has been serving as a Business Development Manager at Avon since 2018. In this role, she manages a team of approximately 700 representatives and 70 sales leaders across the United Kingdom. Her responsibilities include driving business growth and enhancing the overall performance of her team. Amanda's extensive experience in customer service and software support contributes to her effectiveness in this position.
Background in Customer Service and Software Support
Amanda Williams has a robust background in customer service and software support, having worked at Cultura Technologies for 16 years. She began her career there as a Customer Service Representative from 2001 to 2007, then transitioned to a Customer Service Product Specialist focusing on software support until 2017. She also held the position of Quality Assurance Analyst for 10 months before leaving the company. This experience has equipped her with strong problem-solving skills and a deep understanding of customer experience.
Education and Expertise
Amanda Williams has pursued various educational qualifications throughout her career. She studied at Holy Cross RC High School, achieving 8 x A-C grades at GCSE level. She furthered her education at Runshaw College, earning an Advanced GNVQ in Computing & IT. Additionally, she attended North Lancs Training Group, where she completed NVQ Level 2 in Business Administration and Customer Service. Amanda also studied Computer Software and Media Applications at BCS, The Chartered Institute for IT, and earned an ISTQB certification in 2015.
Achievements in Software Testing and Quality Assurance
With 17 years of experience in software testing and quality assurance, Amanda Williams has demonstrated success in enhancing customer experience through effective problem-solving. Her roles at Cultura Technologies involved significant contributions to software support and quality assurance, where she applied her skills to improve product reliability and customer satisfaction. Her proficiency in tools such as Microsoft Office, Salesforce, and Jira further supports her capabilities in this field.
Personal Interests and Hobbies
In her spare time, Amanda Williams enjoys engaging in crafting activities and DIY projects. She is also an avid enthusiast of period dramas, musicals, and comedies, reflecting her diverse interests outside of her professional life. These hobbies contribute to her well-rounded personality and provide a creative outlet.