Andrey Mulinov
About Andrey Mulinov
Andrey Mulinov serves as the Head of Operations, Customer Care & Service, Supply Chain at Avon in Moscow, Russia. He has a strong background in logistics and project management, achieving significant cost savings and improvements in customer satisfaction during his tenure.
Work at Avon
Andrey Mulinov has been with Avon since 1997, holding various positions that reflect his expertise in operations and supply chain management. He currently serves as the Head of Operations, Customer Care & Service, Supply Chain, a role he has held since 2016. In this capacity, he manages a team of 40 employees and focuses on talent pipeline development and team motivation. Prior to this role, he worked as a Business Development Manager in Sales, a Logistics Specialist, and led the Project Management Office from 2010 to 2015. His extensive experience at Avon has contributed to significant improvements in customer service and operational efficiency.
Education and Expertise
Andrey Mulinov studied at Московский Государственный Открытый Университет (МГОУ) from 1992 to 2000, where he focused on Автомобили и автомобильное хозяйство, obtaining a High School Diploma. He furthered his education at Высшая Школа Экономики from 2000 to 2003, specializing in Логистика, поставка материалов и управление цепочками поставок, also earning a High School Diploma. His educational background provides a strong foundation for his roles in operations and supply chain management.
Achievements
Throughout his career at Avon, Andrey Mulinov has achieved notable results, including $150K in cost savings in 2018 through various cost optimization initiatives. He has also increased customer service level satisfaction by 4 percentage points in the return satisfaction area. His leadership in strategic service projects and the development of a 3-5 year customer care and service strategy has positively impacted the company's profit and loss statement.
Background
Andrey Mulinov has over two decades of experience in the supply chain and customer service sectors, primarily with Avon. His career began in logistics, where he developed a strong understanding of supply chain processes. Over the years, he has transitioned into roles with greater responsibility, including project management and operations leadership. His experience spans various aspects of business development, fulfillment planning, and customer care, making him a well-rounded professional in his field.