Emiliya Stoyanova
About Emiliya Stoyanova
Emiliya Stoyanova is a Team Leader and Representative currently working at Avon in Sofia, Bulgaria. She has a diverse background in customer service, business performance evaluation, and online order processing, with previous roles at Econt Express Ltd. and Mobiltel.
Work at Avon
Emiliya Stoyanova has been employed at Avon since 2012, serving as a Team Leader and Representative. In this role, she has contributed to the company's operations in Sofia, Bulgaria for over a decade. Her responsibilities include overseeing team performance and ensuring effective communication within the organization. Stoyanova's experience at Avon has allowed her to develop skills in managing online order processing, which is crucial for the company's direct sales model.
Previous Employment at Econt Express Ltd.
Stoyanova worked at Econt Express Ltd. for a brief period in 2007 as the Leader of Couriers for a fixed region. Her tenure lasted for six months, during which she was responsible for managing courier operations within her designated area. This role provided her with foundational experience in logistics and team management.
Experience at Mobiltel
From 2008 to 2016, Emiliya Stoyanova held the position of Senior Customer Service Representative in the Customers Service Division at Mobiltel. Over the course of eight years, she developed expertise in customer relations and service management. Her role involved addressing customer inquiries and ensuring high levels of satisfaction, which contributed to her understanding of business performance.
Educational Background
Stoyanova studied at the University of National and World Economy, where she earned a Master of Science (MS) degree in Accountancy and Control from 1994 to 2000. Additionally, she completed her secondary education at 96 SOU Lev N. Tolstoy in Sofia, specializing in clothing design technology from 1983 to 1994. Furthermore, she pursued vocational training in White Star Service at the College of Communally Nutrition and Management from 2004 to 2006, focusing on skills for waitressing and bartending.
Current Role at Dr. Grandel GmbH
Since 2016, Emiliya Stoyanova has been working at Dr. Grandel GmbH as a Verpacker in Augsburg, Germany. In this position, she has gained additional experience in the logistics and packaging sector. Her role involves ensuring that products are prepared and packaged efficiently, contributing to the overall supply chain process.