Karen Warren
About Karen Warren
Karen Warren serves as the National Collection Coordinator at Avon Products, Inc., where she has worked since 2001. She has significantly improved departmental training and consistently retrieved substantial amounts on unpaid invoices while mentoring and training staff.
Work at Avon
Karen Warren has been employed at Avon Products, Inc. since 2001, currently holding the position of National Collection Coordinator. In this role, she has significantly improved departmental training by creating supplemental materials and exercises for the existing curriculum. Prior to her current position, she served as a National Collection Specialist from 1999 to 2001 and as a Customer Care Specialist from 1995 to 1998. Her career at Avon began as a Credit Analyst from 1998 to 1999.
Education and Expertise
Karen Warren studied Finance at the University of Phoenix, where she earned a Bachelor of Science degree. Her educational background provides her with a strong foundation in financial principles, which she applies in her role at Avon. Her expertise includes training, collections, and process improvement, particularly in the areas of unpaid invoice retrieval and departmental training.
Achievements
Throughout her career at Avon, Karen Warren has consistently retrieved between $500,000 to $1 million per month on unpaid invoices in collaboration with two collection agencies. She designed and developed a weekly Excel spreadsheet that reduced process time by 10% for Month End General Ledger accounting. Additionally, she has trained eight Credit Analysts to perform National Collection Specialist duties and monitored the quality and productivity of Collection Specialists, achieving performance standards near 95%. In 2008, she received the Supply Chain Excellence 'Outsourcing Transition Team' Award.
Training and Development Initiatives
Karen Warren has played a key role in training and development within Avon. She was selected by Senior Management to be part of Avon's Outsourcing Training Team, where she trained Credit and Collections Specialists in Mumbai, India, on Avon's policies and procedures. Her efforts in creating training materials and coaching Collection Specialists have contributed to the overall effectiveness of the department.