Kelly Farnsworth
About Kelly Farnsworth
Kelly Farnsworth is a Customer Service Specialist at Argo Contact Centers in Pittfield, Maine, with over 20 years of experience in customer service management in the banking and finance sectors. In addition to her professional work, she enjoys horseback riding as a personal hobby.
Current Role at Argo Contact Centers
Kelly Farnsworth has been employed at Argo Contact Centers as a Customer Service Specialist since 2019. In this role, she provides quality customer service to clients in the lending industry. Her responsibilities include data intake and managing web chat lead referrals. Farnsworth engages in broker registration and follows up with leads by making outbound calls to promote loan sales. Her experience in customer service management enhances her ability to meet client needs effectively.
Previous Experience at XACT
Prior to her current position, Kelly Farnsworth worked at XACT as a Senior Intake Specialist from 2017 to 2019. During her two years at XACT, she developed skills in client intake processes and customer service. This role contributed to her extensive background in customer service management, particularly within the finance sector.
Long-term Career at Bank of America
Kelly Farnsworth spent 16 years at Bank of America in a Sales and Service role from 2000 to 2016. Her tenure at the bank provided her with significant experience in customer service management. This long-term position helped her build a strong foundation in the banking and finance sectors, equipping her with the skills necessary for her subsequent roles.
Education and Qualifications
Kelly Farnsworth completed her education at Mt View High School, where she participated in the Adult High School/Secondary Diploma Program. She achieved her high school diploma in 2014 after 11 months of study. This educational background supports her professional roles in customer service and management.
Experience in Asset Retrieval and Lending
In addition to her customer service roles, Kelly Farnsworth has experience in asset retrieval and hard money lending over the past year. This experience complements her extensive background in customer service management and enhances her capabilities in the lending industry.