Kurban Nepesov
About Kurban Nepesov
Kurban Nepesov is a ServiceNow Product Manager at Avon, where he has worked since 2021. He has extensive experience in IT service management, having held various roles in multiple companies, including Softline Group, ABB, and Luxoft.
Current Role at Avon
Kurban Nepesov serves as the ServiceNow Product Manager at Avon, a position he has held since 2021. In this role, he manages the performance of IT primary Service Vendors teams against Service Level Agreements (SLA). He also facilitates the introduction of processes, templates, and tools to enhance the support model within the organization. Additionally, he serves as the key contact for all Avon and Service Providers teams for ServiceNow, including Identity Access Management (IAM) and Privileged Access Management (PAM). His work involves engaging with IT Service Management partners to develop robust IT Service Design solutions.
Previous Experience in IT Management
Before joining Avon, Kurban Nepesov held various positions in IT management and consulting. He worked at ABB as a Senior Functional Analyst specializing in ServiceNow from 2019 to 2021. Prior to that, he was a Business Systems Analyst at Luxoft from 2018 to 2019. His earlier roles include Lead IT Business Analyst at AT Consulting and ITSM Business Analyst at Softline Group. These positions provided him with extensive experience in IT Service Management and business analysis.
Engineering and Technical Support Background
Kurban Nepesov has a solid foundation in engineering and technical support. He worked as a Project Engineer at Modular Mining Systems for 10 months in 2016. Additionally, he has experience as a Technical Support Engineer at Ford Motor Company and as an EUS Onsite Engineer at GE, both in 2011. His role as an IS Technical Analyst at Philip Morris International from 2012 to 2015 further enhanced his technical expertise.
Educational Background
Kurban Nepesov studied at Peoples' Friendship University of Russia, focusing on Philosophy. He attended the university from 2004 to 2010, where he pursued an incomplete bachelor's degree. This educational background provided him with critical thinking skills that are beneficial in his professional roles.
Early Career and Support Roles
Kurban Nepesov began his career in IT support roles, including positions as a Service Desk Engineer at VTB Capital and an IT Specialist at Roche and Drees & Sommer. He also worked as a Support Center Specialist at AKADO from 2007 to 2008. These early experiences laid the groundwork for his later advancements in IT management and consulting.