Luisanyelin Urbina
About Luisanyelin Urbina
Luisanyelin Urbina is an experienced Service Desk Analyst currently working at Avon in Guatire-Miranda. She has a background in computer technology and systems, with a focus on web programming, database management, and server administration.
Work at Avon
Luisanyelin Urbina has been employed at Avon as an Analista Service Desk since 2013. In this role, she has accumulated over 11 years of experience in providing technical support and managing service desk operations. Her responsibilities include overseeing server management and administration across all Avon sales centers nationwide. This position requires a strong understanding of IT systems and effective communication skills to assist users with various technical issues.
Education and Expertise
Luisanyelin Urbina studied at Instituto Universitario Elias Calixto Pompa 'I.U.T.E.C.P' where she earned a Tecnicatura in Tecnología informática/Tecnología de sistemas informáticos from 2012 to 2014. She also completed her Bachillerato in Ciencias at Unidad Educativa Carmen Isturiz from 1999 to 2004. Furthering her education, she attended Universidad Nacional Experimental de los Llanos Centrales 'Rómulo Gallegos' and obtained a degree in Ingeniería informática from 2014 to 2016. Her educational background provides a solid foundation in information technology.
Background
Before joining Avon, Luisanyelin Urbina worked at Mapfre as an Analista de Emisión from 2007 to 2011 in Caracas. This role contributed to her development of analytical and decision-making skills. Throughout her career, she has gained experience in various IT-related fields, enhancing her technical capabilities and professional growth.
Technical Skills and Knowledge
Luisanyelin Urbina possesses basic knowledge of Linux operating systems and has developed skills in web programming and database management. She is proficient in using tools such as SQL and Oracle, as well as software applications like Excel, Word, and PowerPoint. Additionally, she is familiar with specialized tools like TOAD for Oracle and Remote Desktop Connection, which support her work in IT service management.
Professional Skills Development
Throughout her career, Luisanyelin Urbina has developed a range of professional skills including observation, analysis, synthesis, modeling, planning, decision-making, creativity, leadership, communication, self-assessment, self-esteem, and social cooperation. These skills are essential for her role in IT support and contribute to her effectiveness in managing service desk operations.