Michał Panfil
About Michał Panfil
Michał Panfil is a Desktop Support Specialist with extensive experience in IT support and service management. He has worked at Avon for 13 years and currently serves as an IT Service Engineer - Team Leader at Excis Ltd.
Work at Avon
Michał Panfil has been employed at Avon as a Desktop Support Specialist since 2011. In this role, he provides essential support for hardware break fix triage services across a range of end user devices, including desktops, laptops, and tablets. His responsibilities also include supporting the migration of client end user data and providing event support for customers at or near the supported location. Michał engages in small scale project support, contributing to various initiatives within the organization.
Previous Experience at Sii Polska
Prior to his current role at Avon, Michał worked as an IT Support Specialist at Sii Polska from 2015 to 2016. During his 10-month tenure in Warsaw, he provided technical support and assistance, enhancing his skills in IT service delivery and customer support.
Current Role at Excis Ltd
Michał has been serving as an IT Service Engineer - Team Leader at Excis Ltd since 2016. In this position, he manages asset tracking and updates, ensuring efficient operations within the IT service team. His leadership role involves overseeing team activities and maintaining service quality.
Education and Expertise
Michał Panfil studied at Almamer Higher School of Economics in Warsaw, where he focused on Economics with a specialization in Information Systems. His academic journey spanned four years, from 2005 to 2009, culminating in a high school diploma. This educational background has equipped him with a solid foundation in economic principles and information technology.