Michelle Sutherland
About Michelle Sutherland
Michelle Sutherland is an IT Support Analyst Digital EMEA at Avon, with over 20 years of experience in Supply Chain and Marketing Business and IT. She has held various roles at Avon since 1997 and has a background in Computer Science from the University of Northampton.
Current Role as IT Support Analyst Digital EMEA
Michelle Sutherland currently serves as an IT Support Analyst Digital EMEA at Avon, a position she has held since 2016. In this role, she supports eCommerce applications across more than 25 markets in the EMEA region. She collaborates closely with the development team to resolve product incidents, ensuring that digital services run smoothly and efficiently.
Previous Experience at Avon
Michelle Sutherland has extensive experience at Avon, having worked in various roles since 1997. She served as an Item Data Analyst from 1997 to 2006, followed by a position as IT Business Analyst - Digital EMEA from 2015 to 2016. Additionally, she was a Software QA Test Lead from 2012 to 2015. Her cumulative experience at Avon spans over 20 years, focusing on Supply Chain, Marketing Business, and IT.
Education and Qualifications
Michelle Sutherland studied at the University of Northampton, where she earned a Higher National Diploma (HND) in Computer Science from 2014 to 2016. Prior to this, she completed an Access Course in Science, Maths, and Technology at The Open University from 2013 to 2014. Her educational background supports her extensive career in IT and business analysis.
Skills and Expertise
Michelle possesses strong leadership and relationship-building skills, which enable her to develop effective working relationships with colleagues at all levels. She has excellent communication skills, essential for her collaborative work with development teams and in supporting eCommerce applications. Her expertise is grounded in over two decades of experience in the IT and business sectors.