Tshepo Mokgethi
About Tshepo Mokgethi
Tshepo Mokgethi is a Logistics Analyst and Business Process Engineer at Avon Justine, with over nine years of experience in various roles within the company. He has a background in customer service and team leadership, having worked at Discovery Limited and other organizations in Johannesburg, South Africa.
Work at Avon
Tshepo Mokgethi has held multiple positions at Avon Justine since 2015. Currently, he serves as a Logistics Analyst, a role he has occupied since 2021. He also works as a Business Process Engineer, a position he has held since 2018. In his earlier tenure at Avon, he was a Queries Resolution Supervisor from 2015 to 2017 and later served as a Senior Retention, Exec Escalations and Process SME Supervisor from 2017 to 2018. Throughout his time at Avon, he has been responsible for process testing, design, and modeling within the Analytics department, and has implemented new projects that enhance operational efficiency.
Previous Experience
Before joining Avon Justine, Tshepo Mokgethi worked at Global Choices Lifestyle (Pty) Ltd as a Senior Customer Service Team Leader for nine months in 2014. He also had an extensive career at Discovery Limited, where he held various roles including Vitality and Credit Card Specialist, Team Leader Coach for Inbound Call Centre, and Vitality Partner Operations Consultant. His tenure at Discovery lasted from 2008 to 2014, during which he developed skills in customer service and team leadership.
Education and Expertise
Tshepo Mokgethi completed his secondary education at Sandringham High School, where he achieved his Senior Certificate from 2001 to 2005. His educational background laid the foundation for his career in logistics and business processes. His expertise includes process documentation, operational instructions, and the development of best practices to improve production rates and quality of output.
Achievements
Tshepo Mokgethi has been recognized multiple times for his excellent service delivery at both Discovery Limited and Avon Justine. His contributions include implementing innovative solutions and developing operational documentation that supports various departments within Avon Justine. He thrives under pressure, focusing on improving the lives of service representatives and their customers.