Allen Golcher Vásquez
About Allen Golcher Vásquez
Allen Golcher Vásquez is a Principal Customer Service Engineer at AVOXI, where he has worked since 2012. He holds a degree in Electronics Engineering from Universidad Hispanoamericana and has previously worked at Cisco as a Voice Engineer.
Work at AVOXI
Allen Golcher Vásquez has been employed at AVOXI since 2012, currently holding the position of Principal Customer Service Engineer. In this role, he serves as a key communication point for assigned issues, ensuring that both customers and internal associates are consistently updated on the status of various matters. His responsibilities include managing and prioritizing customer issues, demonstrating strong problem-solving skills, and escalating critical issues when necessary. Prior to his current role, he worked as an Implementations Engineer at AVOXI from 2015 to 2020.
Education and Expertise
Allen Golcher Vásquez studied at Universidad Hispanoamericana in Costa Rica, where he earned a degree in Electronics Engineering from 2003 to 2006. His educational background provides a solid foundation for his technical expertise in customer service engineering. This knowledge has been instrumental in his ability to resolve complex customer issues effectively.
Background
Before joining AVOXI, Allen Golcher Vásquez worked at Cisco as a Cisco Voice Engineer from 2008 to 2011. This experience contributed to his technical skills and understanding of voice communication systems, which he applies in his current role at AVOXI. His career spans over a decade in customer service and technical support, with a focus on resolving customer issues.
Achievements
Throughout his career, Allen Golcher Vásquez has been instrumental in resolving complex customer issues by leveraging his system knowledge and expertise. His ability to effectively manage and prioritize customer concerns has established him as a reliable resource within the organization. His contributions have enhanced customer satisfaction and improved internal communication regarding issue resolution.