Jose Soto
About Jose Soto
Jose Soto is the Director of IT at AVOXI, where he has worked since 2022. With over 20 years of experience in IT management, he specializes in service management strategies and building effective support teams.
Work at AVOXI
Jose Soto currently serves as the Director of IT at AVOXI, a position he has held since 2022. In this role, he is responsible for overseeing the IT operations and ensuring the alignment of technology with business goals. His focus includes building robust support teams and implementing data-driven strategies to enhance customer service at an enterprise level. Soto collaborates with key stakeholders to support service users across various organizations, ensuring effective service delivery and operational efficiency.
Previous Experience at Dynamic Quest
Prior to joining AVOXI, Jose Soto worked at Dynamic Quest - Managed IT Services in Greensboro, North Carolina. He held two positions during his tenure from 2020 to 2022. Initially, he served as the Application Support Lead Engineer for 7 months, where he was responsible for managing application support processes. Following this role, he became the Escalation Support Manager, where he managed escalated support issues for a period of 2 years. His experience at Dynamic Quest contributed to his extensive knowledge in IT service management.
Education and Expertise
Jose Soto has a strong educational background in technology and management. He studied at VMWare, where he achieved expertise in Virtualization and Sales. Additionally, he has educational experience from Jackson County. His studies have equipped him with the skills necessary to develop and evolve innovative strategies for service management tools and platforms, enhancing his effectiveness in IT management roles.
Professional Background
With over 20 years of experience in systems operational support and management, Jose Soto has developed a comprehensive understanding of IT across multiple industries. His career has been marked by a focus on executive decision-making within IT management, allowing him to lead teams effectively and implement strategic initiatives. Soto specializes in creating data-driven strategies that enhance customer service and operational efficiency at an enterprise scale.